General
We here at Crutchgecko are dedicated to your customer satisfaction and will do everything we can to make your dealings with us as pleasant as possible. We guarantee your satisfaction with our product and will work with you to ensure you get the most out of your purchase. We have a very generous return policy as we stand behind our product and regret any problems you may have encountered.

Please read the conditions carefully, to avoid any problems with your order, as there may be certain restrictions.

Orders
Orders are binding and you as a customer are obligated to pay for your orders. We deliver within Sweden, USA, Canada, UK (and soon Finland). Orders made online in another persons name without their permission or other ways which cause crutchgecko to suffer economically or other damages will be reported to the police.

Minimum order quantitiy
We have no minimum order quantity, all orders are welcome.  Contact us for larger orders for volume discounts.

Prices
Prices indicated at time of purchase, are those which apply. Prices are always excluding taxes, if not specified otherwise. We reserve us the right for any printing errors on the website and the right to decline incorrect orders.

Reduced prices
Reduced prices are valid while products are in stock, if not specified otherwise.

Storing of personal information
By accepting these general terms and conditions by completing a purchase, you agree to the handing of the personal data by Crutchgecko SP according to our integrity policy.

Crutchgecko SP is responsible for the personal data you provide to Crutchgecko related to your purchase. The information is processed in order to correctly be able to administer your purchase. The information may also be used for marketing purposes, altough, as a customer, you have the right to deny your personal data being used for marketing purposes.

A request to stop advertising  can be made in writing to Crutchgecko via the contact form or by sending an email to us at hello@crutchgecko.com with the subject “unsubscribe”.

Shipping costs

Shipping costs Depending on the country to be shipped to, and the exchange rate at the time. Prices are based in US$ and converted at the time of purchase to your chosen currency. Your order may be fulfilled from a warehouse in either Sweden or Canada, at our discretion, depending on availability.
Sweden $6, Canada $15, $15, UK $13

Delivery
Your goods are usually sent by post and they usually arrive directly in your mailbox. If the package is considered bulky, it can end up at the post office’s delivery point and you will then receive a notice to collect it.

Larger packages may be sent with either DHL or UPS and arrive either to your door or to a delivery point near you.

Delivery time
Provided that your order only contains goods that are in stock, you should under normal circumstances recieve them in 1-2 weeks depending on where you live. When you place your order, you will see in the store if the product is in stock with us.

If the delivery time should be unexpectedly be delayed, you as a customer will of course receive information about it, and also have the right to cancel the purchase free of charge.

Unclaimed shipments
Orders that are delivered and not picked up within 14 days may be returned to us at your expense. It is up to you as a customer to enter a valid and correct delivery address.

In the case of packages that have not been claimed and which are returned to us, we reserve the right to charge a fee of up to $32 to cover our own administrative costs, shipping and return shipping expenses.

The remaining balance, if any, will be reimbursed as soon as possible.

For example:

Suppose you paid a total of $40 for a crutchgecko, including shipping to USA, but you did not claim your product in time and it was sent back:

– The shipping costs above show our shipping expenses of $15 to USA.

– a further $17 may be charged to you for return shipping and handling.

– Subtracting the $40 you originally paid, you would be reimbursed approximately:
$40 – $15 – $17 = $8.

– You have 3 months to claim this amount by writing to us at:
hello@crutchgecko.com ”

Goods damaged in transport
“When you receive the product, always check that the packaging is complete. If the damage is visible on the outside, you should complain about the goods to the shipper before you receive the shipment. Other damage to the content, see the section “”Complaints”” below.

If you are unsuccesful in claiming any compensation from the shipper/postal service/courier etc. contact us at hello@crutchgecko.com and we can see about offering a replacement part(s) on a case-by-case basis.

Payment
At Crutchgecko, you can choose to pay with:
– Debit or credit card via PayPal
– Debit, credit or monthly installments via Klarna (Swedish currency only).

Credit Card Fee
There is no fee for using a credit card with us.

Crutchgecko accepts payment with VISA or Mastercard. Our payment exchanges Paypal and Klarna handles all our card information and they meet the requirements for PCI DSS.

Of course, we also use secure technologies from VISA and Mastercard to guarantee our customers’ safety. Payment is always made in a secure encrypted connection (SSL standard), which guarantees that your card and account information can not be seen by unauthorized persons on the internet. We also use Klarna’s (our payment exchange) own anti-fraud system, which means that both we and the customer can feel safe. Of course, we do not store your card details either, but you must always re-enter the card details for each purchase.

Receipt / Order Confirmation
The e-mail confirmation you receive when you place your order is valid as a receipt. If you want a paper receipt, we ask you to send us an email and we will of course arrange this for you. If you have not received an order confirmation within 30 minutes, please check your spam folder, check that your e-mail address is correct and email us and we will send you the confirmation.

Guarantee / Warranty
“Crutchgecko naturally complies with the Consumer Purchase Act (or equivalent) of all countries that we ship to (Sweden, Canada, USA, UK and possibly more) and provides at least a one-year guarantee on all products according to local laws.

In most countries, you should turn first to your place of purchase, and only after a denied claim their should you contact us here at hello@crutchgecko.com

We reserve the right to refund, reimburse, replace or repair at our discression, local laws permitting.

This warranty does not apply to:
-Accident after you have received the item.
-Neglect, such as allowing the product to be exposed to excess rain, corrosive solutions, salt, etc
-Abnormally intense use of the product.
-If you have not followed the care and service instructions.
-repetative or excessive dropping on the ground/floor.
According to the (various local) Consumer Purchase Act, you can often report manufacturing defects on a product up to three years after purchase, with various restrictions and or obligations.

Wear and Tear
Although designed to last for several years, some functions of this product may, over time degrade in performance due to “”wear and tear”.

While we cannot guarantee that all functions will continue to perform as well as when the product was newly purchased, please contact us with your experiences and we will work hard to remedy your situation on a case-by-case basis.”

Return and Open Purchase Policy
You always have a full right of return within 14 days of receiving your goods, even if the packaging has been opened. However, the product must be returned (shipped at your expense) in good condition, if this is not done, you may be charged for any depreciation.

We also offer you, in addition to this, open purchase for 30 days provided that the item is returned in original packaging that is undamaged. The product must not have been used (with some exceptions, for example indoor use, no visible scuff marks, etc)

As soon as we have received your wish to return and we have received the item back, we will refund your money including VAT taxes and shipping within 14 days.

If you have exceeded these time limits, get in touch with us and we will of course try help with your questions or make an exception on a case-by-case basis.”

When you return a product, send it to:

In Europe:
Packing AB
Fabriksgatan 5, 736 36 Kungsör, Sweden

In North America:
12 Cullen Dr.
St Catharines, ON
L2T 3H1

email us at hello@crutchgecko.com to let us know your return is on its way.

You stand for the cost of shipping back to us.

Your name and address must be included in your return.

If applicable, use the packing slip you received in the delivery where you can easily fill in this information and send it in the return.

Please state why you want to return the item.

Please note that uncollected items do NOT count as returns or canceled purchases – you must always pick up an ordered package, then it is possible to return it.

Cancellation of order
“We regret that, due to the automated nature of our order processing it may not always be possible to process cancellation requests. If you email us at hello@crutchgecko.com with the subject “”cancel order”” within a few hours of your purchase, there is a good chance that the order can still be cancelled.

If the order has already been processed, you may still use your open purchase rights and return the package after you have recieved/claimed it.”

Exchanges
Unfortunately, we do not allow exchanges.  The easiest way is to return your goods and place a new order in our online store.

Refunds and Complaints
“If any item is damaged or seems defective in any way when you open the package, you must make a complaint to us immediately, after which we will reimburse you in an appropriate manner, either through a new equivalent item or money back.

In the event of a complaint, contact us via email hello@crutchgecko.com and state that it concerns a complaint in the subject line of the email and we will help you with your complaint.

Do not send goods before you have been in contact with us and been told what steps to follow.

We may (or may not) ask you to return the defective parts, for example.

Please do not damage the goods in an attempt to claim a refund. The refund for defective parts is typically reserved for manufacturers defects, not typically for transport damages, etc. If you are unhappy about your purchase because it did not meet your expectations, for example, it is best to talk with us. We are reasonable people! ”

NOTE: For directly visible transport damage to your shipment, see the section on “Delivery” above.

In Sweden, The Consumer Purchase Act / ARN gives you the right to complain about a product within 3 years, provided that the product was faulty at the time of delivery. But do not wait to point out the error, but do it at once. In the event of disputes that we do not succeed in resolving together, we recommend that you contact the General Complaints Board. We always follow their advice. In case of disputes, you can also contact the EU dispute resolution page and get help there:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SV

Miscellaneous disclaimers.
While stocks last. We reserve the right to misprints and errors.

All goods remain our property until full payment has been made. All attempted fraud is reported to the police.