Privacy Policy

Privacy Policy – storage of personal data on

Your personal privacy is important to us at crutchgecko and you should always be able to feel completely safe and know what is happening and what is stored when you provide your personal data to us.

Any information that can be directly or indirectly attributed to a natural person who is alive counts as personal data. With us, these are processed in accordance with applicable legislation and we want to show with this Privacy Policy how we handle your personal data.

The Privacy Policy applies when we, (Crutchgecko, c/o Leigh Boyd EF, SE-721006-4494-01), provides services and products in connection with your purchase. For service matters and other contact with us, as well as when visiting our website.

“The person responsible for personal data for the processing of your personal data is:”

c/o Leigh Boyd
12 Cullen Dr.
St. Catharines, ON, Canada
L2T 3H1
We are responsible for ensuring that your personal data is processed in accordance with applicable legislation.

When is your data processed?

In order for you to visit our website, purchase our goods or services, monitor our incoming deliveries or contact us for support or information, we must collect and process personal data about you.

The information collected from you when purchasing, booking and monitoring goods is required for you to enter into agreements with us and for us to be able to provide our services and offers.

Why do we need your data?

To be able to fulfill our agreements with you as a customer, such as the execution of purchases, the dispatch of goods, invoicing and payment, and provide support.
“In order to provide customer service, answer questions, correct incorrect information”
In order to manage the customer relationship and provide our services
Provide you with relevant information and customized offers in any newsletters and on the web
Improve our customer offering, such as development of services, products and features
Comply with applicable legislation, such as accounting laws, distance trading laws, consumer purchase laws, etc.
What data do we store?

The data we store in our database is:

First and last name
Social Security number, Corporate registration number
E-mail address
Telephone number
Payment details
Customer number
IP-address, device information

Legal bases and retention periods

To be able to administer and manage our purchases, as well as deliver our orders, we save in the customer register:

Name, address, social security number, organization number, telephone number and e-mail
Geographical information
Legal basis for saving: Terms of sale
Storage time: two years after you last bought something

To be able to provide support and handle any complaints, we save in the order register:

First and last name, address, telephone number and email address
Geographical information
IP-address, device information
Payment details
Purchased product
Legal basis for saving: Consumer Purchase Act, Distance Trading Act
Storage time: three years after you last bought something

In order to be able to ensure that legal requirements are complied with, for example the Accounting Act, we save in the order register:

Name, address, telephone number and e-mail
Geographical information
IP address, device information
Payment reference
Product purchased
Legal basis for saving: The Accounting Act
Storage time: as long as we are obliged to save the data in accordance with applicable law

To market our goods and services by email, we save in the customer register / newsletter register:

Name, address, telephone number and e-mail
Geographical information
Legal basis for saving: Balancing of interests
Storage time: two years after you last bought something

In order for you to be able to monitor when an item enters stock again, we save in the monitoring register

Legal basis for saving: Balancing of interests,
Shelf life: until the item is in stock again

How is your data protected?

When you submit your personal information to us, you can be sure that:

No unauthorized person accesses your personal information
We do not lend, rent, lease or sell any personal information to other companies or individuals.
We have taken the technical security measures necessary to protect your personal data against unauthorized access, alteration and deletion.
To whom can your information be disclosed?

We may disclose your information to third parties to fulfill our commitment to you as a customer, for example to payment service providers, inventory management companies, shipping companies and communication services.

We may also disclose your information to companies that provide address update services to ensure that we have the correct address information for you.

Personal information may also be disclosed by us if it is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard our legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.

Your rights

You have the right to be notified by us after a written signed application about what personal data we have stored about you and how we process it. A so-called register extract.

You have the right to receive correction in respect of personal data that we process about you.

You have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation. We will then end the processing that is done for purposes other than complying with the law

You have the right to data portability. This means a right to, under certain conditions, obtain and transfer your personal data in a structured, generally used and machine-readable format to another personal data controller.

You have the right to object to the processing of personal data carried out on the basis of a balance of interests. If you object to such treatment, we will only continue the treatment if there are legitimate reasons for the treatment that outweigh your interests.

If you do not want us to process your personal data for direct marketing, you always have the right to object to such processing. Once we have received your objection, we will cease to process the personal data for such marketing purposes.

Contact the following address in such matters:

c/o Leigh Boyd
org. nr. SE-721006-4494-01 (VAT)
12 Cullen Dr
St Catharines, ON
L2T 3H1

You also have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate. The Data Inspectorate is responsible for monitoring the application of the legislation, and anyone who believes that a company handles personal data incorrectly can submit a complaint to the Data Inspectorate.

Change of the privacy policy

We may make changes to our privacy policy. The latest version of the privacy policy is always available here on the website. In the case of updates that are critical to our processing of personal data (e.g. change of stated purposes or categories of personal data) or updates that are not critical to the processing but may be of crucial importance to you, you will receive information on our website and by email (if you have provided e-mail) well in advance of the updates taking effect. When we make updates available, we will also explain the meaning of the updates and how they may affect you.